Privacy Policy

Your personal data is handled with the utmost care. All consultations, messages, and medical information are protected under strict confidentiality and encrypted using secure technologies. We do not share your data with third parties without your explicit consent. You are always in control of your privacy — from the moment you visit our platform to every step of your online consultation journey.

Data Collection

We collect only the information necessary to provide you with safe and effective medical services. This includes your name, contact details, health-related information, and communication preferences — all submitted voluntarily by you during account setup or consultation booking.

Data Storage Duration

Your data is stored securely and only for as long as necessary to fulfill legal and medical obligations. For most users, consultation records are retained for up to five years, unless you request earlier deletion in accordance with your rights.

Third-Party Tools

To ensure smooth scheduling, video consultations, and secure payments, we may integrate trusted third-party platforms (e.g., Zoom, Stripe, Cal.com). These tools are GDPR-compliant and are selected based on their commitment to privacy and data protection.

Your Rights

You have the right to access, correct, or delete your personal data at any time. You can also request to restrict how we use your data or withdraw your consent entirely. To exercise any of these rights, simply contact us at support@docy.com.